Refund policy
REFUND POLICY
Last updated: 20th May 2026
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RETURNS
We accept returns within 30 days of delivery.
To be eligible for a return:
- Items must be unused and in their original condition
- Items must be returned in original packaging where possible
- Proof of purchase (order number) is required
We reserve the right to refuse returns that do not meet these conditions.
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NON-RETURNABLE ITEMS
The following items cannot be returned:
- Used or installed items
- Items damaged due to misuse or improper handling
- Custom or special-order products (if applicable)
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FAULTY OR DAMAGED ITEMS
If your item is faulty, damaged, or not as described, please contact us as soon as possible at:
sales@diyhardwarestore.co.uk
We will:
- Offer a replacement, repair, or refund as appropriate
- Cover any return shipping costs for faulty items
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CHANGE OF MIND RETURNS
If you wish to return an item due to a change of mind:
- You are responsible for return shipping costs
- Items must be returned within 30 days of delivery
- Items must be unused and in resaleable condition
Original delivery charges are non-refundable unless the item is faulty.
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REFUNDS
Once we receive and inspect your return, we will notify you of the outcome.
If approved:
- Refunds will be processed to your original payment method
- Please allow 5–10 working days for the refund to appear
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EXCHANGES
We only replace items if they are defective or damaged. If you need an exchange, please contact us.
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RETURN PROCESS
To start a return, please contact:
Email: sales@diyhardwarestore.co.uk
Include:
- Your order number
- Details of the issue
- Photos (if item is damaged or faulty)
We will provide return instructions.
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YOUR RIGHTS
Nothing in this policy affects your statutory rights under UK consumer law.
Under the Consumer Contracts Regulations, you may have the right to cancel your order within 14 days of receiving your goods for a full refund (excluding certain items).
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CONTACT US
For any questions about returns or refunds, please contact:
The DIY Hardware Store
Email: sales@diyhardwarestore.co.uk