Terms of service
TERMS & CONDITIONS
Please read these Terms & Conditions carefully before using our website or placing an order. These Terms & Conditions form the contract between you and DIY Hardware Store. By doing so, you agree to be bound by these terms.
We reserve the right to change these terms at any time. The terms in force at the time you place your order will apply.
These Terms and Conditions govern your use of this website and any purchases made from DIY Hardware Store.
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ABOUT US
Business Name: DIY Hardware Store
Telephone: 0161 503 1100
DIY Hardware Store is a trading name of Murpak Ltd, a company registered in England and Wales under Company Number 02749401.
VAT Number: GB 606 4359 45
Registered Office:
Unit 1, Harleston Street
Sheffield
S4 7QB
United Kingdom
Contact Email:
sales@diyhardwarestore.co.uk
Throughout these Terms and Conditions, references to "DIY Hardware Store", "we", "us" and "our" mean Murpak Ltd trading as DIY Hardware Store.
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PLEASE READ
Please read this agreement carefully and save it. If you do not agree, you should leave the website immediately.
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1. DEFINITIONS
Carrier – any person or company contracted to deliver goods
Consumer – an individual acting outside their business
Content – material published on our website
Goods – items offered for sale
Website – all pages under our control
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2. INTERPRETATION
2.1 References to a person include individuals, companies, or organisations
2.2 These terms apply to all sales and take priority over any others
2.3 Obligations include not allowing others to breach them
2.4 Obligations may be performed by others on behalf of a party
2.5 References include successors and transfers
2.6 Headings do not affect meaning
2.7 Laws include updated versions
2.8 Costs include management time where applicable
2.9 Applies to buyers and visitors
2.10 English version takes precedence
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3. OUR CONTRACT WITH YOU
3.1 This agreement replaces all prior agreements
3.2 You confirm you are 18+ and legally able to contract
3.3 You do not rely on statements outside this agreement
3.4 If ordering for someone else, you accept responsibility
3.5 Availability is not guaranteed
3.6 Prices may change but not after purchase
3.7 Terms apply even outside website purchases
3.8 We may refuse delivery outside supported regions
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4. ACCEPTANCE OF ORDER
4.1 Orders are placed when you click “Submit”
4.2 Confirmation email is not acceptance
4.3 Contract is formed only when goods are dispatched
4.4 We may offer alternatives if stock unavailable
4.5 Orders require full payment before processing
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5. PRICE & PAYMENT
5.1 Prices are as shown at checkout
5.2 All prices are in GBP and include VAT
5.3 Full payment must be made before dispatch
5.4 You must be authorised to use the payment method
5.5 Payments may be subject to validation
5.6 Failed payments will cancel orders
5.7 Pricing errors may result in cancellation
5.8 Delivery charges are shown at checkout
5.9 Refunds issued within 14 days when applicable
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6. PAYMENT SECURITY
Payments are processed securely through Shopify Payments and/or Shopify's authorised payment partners. Payment information is handled securely by the payment provider and we do not store full credit or debit card details on our servers.
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7. CANCELLATION & REFUNDS
7.1 You have the right to cancel within 14 days under UK law
7.2 Cancellation rules:
- Orders may be cancelled before dispatch
- After delivery, returns must be requested within 14 days
- You must notify us at: sales@diyhardwarestore.co.uk
7.3 Returns and refunds are subject to our Refund Policy, which forms part of these Terms and Conditions.
7.4 Return costs:
- Customer pays return shipping unless faulty
7.5 Faulty items:
- Full refund or replacement provided
7.6 Refunds:
- Issued within 14 days once approved
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8. DEFECTS
8.1 Report faults within 30 days
8.2 Return promptly after discovery
8.3 Provide clear details of fault
8.4 We will repair, replace, or refund
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9. DELIVERY
9.1 Delivery terms are on our website
9.2 Typical delivery: 2–5 working days
9.3 Goods must be accepted on delivery
9.4 Delivery dates are estimates only. We shall not be liable for delays caused by carriers, supply chain disruptions, weather events, or circumstances beyond our reasonable control.
9.5 Risk in the goods passes to you upon delivery.
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10. INTERNATIONAL ORDERS
You are responsible for local taxes and import duties.
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11. RETURNS (BUSINESS CUSTOMERS)
Goods must:
- Be returned within 14 days
- Be unused and properly packaged
- Include order details
Faulty goods will be:
- Repaired, replaced, or refunded
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12. LIABILITY
To the fullest extent permitted by law, we are not liable for:
- Indirect or consequential losses
- Loss of profit, business, revenue, or data
Nothing excludes liability for:
- Death or personal injury
- Fraud
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13. USER ACCOUNTS
You are responsible for:
- Account security
- Accurate information
- All activity under your account
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14. WEBSITE USE
You must not:
- Post harmful or illegal content
- Misrepresent identity
- Collect data unlawfully
- Interfere with the website
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15. CONTENT
You are responsible for anything you post and must not infringe rights.
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16. PRIVACY
We follow UK GDPR. See our Privacy Policy for details.
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17. WEBSITE SECURITY
You must not:
- Copy or misuse website content
- Attempt unauthorised access
- Share account access
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18. INTELLECTUAL PROPERTY
All content is owned by us or licensors and protected by law.
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19. DISPUTES
Contact us first:
Email: sales@diyhardwarestore.co.uk
Telephone: 0161 503 1100
We aim to resolve disputes quickly and fairly.
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20. GENERAL TERMS
- Communication may be via email
- Events outside control may affect orders
- Terms remain valid even if parts are invalid
- Governed by laws of England and Wales
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RIGHT TO CANCEL
You have 14 days to cancel your order under UK law.
To cancel, email:
sales@diyhardwarestore.co.uk
Include:
- Order number
- Name
- Address
- Date
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For all enquiries regarding orders, returns, refunds or these Terms and Conditions, please contact us using the details above.
COMPANY INFORMATION
DIY Hardware Store is a trading name of Murpak Ltd.
Company Number: 02749401
VAT Number: GB 606 4359 45
Website: diyhardwarestore.co.uk
Registered Office:
Unit 1, Harleston Street
Sheffield
S4 7QB
United Kingdom
Email: sales@diyhardwarestore.co.uk
Telephone: 0161 503 1100